Effective date: October 18, 2026
Buchanan Service Company (“Buchanan,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit buchananservicecompany.com (the “Site”), contact us, or use our plumbing and HVAC services, and how we use and protect that information.
Information we collect
Information you give us
- Service and estimate requests. When you submit our contact form, we collect your name, phone number, email address (if provided), the type of service you need, and any details you include in your message.
- Calls, texts, and emails. When you call, text, or email us, we receive your phone number or email address and whatever information you choose to share, such as your address and a description of the problem.
- Service records. When we perform work for you, we keep records such as your service address, the equipment we serviced, estimates, invoices, and payment status.
Information collected automatically
- Usage and device data. Like most websites, our Site and hosting provider automatically record basic technical information such as your IP address, browser type, device type, pages visited, referring website, and the date and time of your visit.
- Cookies and analytics. We use Google Analytics to understand how visitors use the Site, such as which pages are viewed and whether a visitor tapped our phone number or email link. Google Analytics uses cookies and similar technologies. You can learn more at How Google uses information from sites that use its services and opt out with the Google Analytics Opt-out Browser Add-on.
How we use your information
- To respond to your requests, schedule appointments, and provide estimates and services
- To communicate with you about your service, including appointment reminders, follow-ups, and invoices
- To process payments and, if you request it, help connect you with a financing partner
- To improve our Site, services, and customer experience
- To measure and improve our advertising
- To protect against fraud, spam, and misuse of the Site, and to comply with legal obligations
Text messages
If you text us or ask us to text you, we may send messages about your service request, appointments, and invoices. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving texts or HELP for help. We do not sell or share your mobile phone number or text messaging consent with third parties for their marketing purposes.
How we share information
We do not sell your personal information. We share information only as needed to run our business, including with:
- Service providers who help us operate, such as our website host (Netlify), which receives contact form submissions; analytics providers (Google); and providers of email, phone, scheduling, and payment tools. They may use your information only to provide services to us.
- Financing partners, only if you ask to apply for financing. Their use of your information is governed by their own privacy policies.
- Equipment manufacturers, when needed to register a product or process a warranty claim on your behalf.
- Legal and safety purposes, when required by law, or to protect the rights, property, or safety of Buchanan, our customers, or others.
- Business transfers, if our business is sold, merged, or reorganized, in which case your information may transfer to the new owner.
Third-party websites
Our Site links to other websites, such as Google reviews, Facebook, Instagram, and financing providers. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.
How long we keep information
We keep your information for as long as needed to provide services, maintain service and warranty history for your home, and meet our legal, tax, and accounting obligations. After that, we delete it or keep it in a form that no longer identifies you.
How we protect information
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. Please don’t send payment card numbers or other sensitive financial information through our contact form or by email.
Your choices
- Access, correction, and deletion. You may ask us to access, correct, or delete the personal information we hold about you by contacting us below. We may need to keep certain records where the law requires it.
- Communications. You can opt out of non-essential messages at any time by replying STOP to a text, using the unsubscribe link in an email, or telling us.
- Cookies. Most browsers let you block or delete cookies. If you do, some features of the Site may not work as intended.
Depending on where you live, you may have additional rights under applicable law. We will honor those rights as required.
Children’s privacy
Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.
Contact us
Questions about this Privacy Policy or your information? Contact us:
Buchanan Service Company
High Point, North Carolina
Phone: (336) 442-3856
Email: buchananservicecompany@gmail.com