Effective date: October 18, 2026
Welcome to buchananservicecompany.com (the “Site”), operated by Buchanan Service Company (“Buchanan,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of the Site. By using the Site, you agree to these Terms. If you do not agree, please do not use the Site.
Emergencies
Our contact form is not monitored around the clock. For plumbing or HVAC emergencies, call us at (336) 442-3856. If you smell gas, suspect a carbon monoxide leak, or face any immediate danger, leave the building and call 911 and your gas utility right away.
Use of the Site
You agree to use the Site only for lawful purposes. You may not misuse the Site, including by submitting false or misleading information, sending spam, attempting to gain unauthorized access to the Site or its systems, or interfering with its operation.
Service requests and estimates
- Submitting a request through the Site does not guarantee an appointment. We will contact you to confirm availability and scheduling.
- Prices, services, and offers shown on the Site are for general information and may change without notice. They are not binding quotes.
- Estimates are based on the information available at the time and are subject to an on-site evaluation. Final pricing will be confirmed with you before work begins.
- Work we perform is governed by the estimate, work order, or invoice for that job, along with any written warranty we provide. If those documents conflict with these Terms, those documents control for that work.
Warranties on work and equipment
Any warranty on our labor will be stated in writing on your estimate or invoice. Equipment and parts are covered by their manufacturers’ warranties, which are subject to the manufacturers’ own terms, including any registration and maintenance requirements.
Financing
Financing is offered through third-party lending partners. Approval, rates, and terms are determined solely by the lender and are subject to credit approval. Buchanan is not a lender and does not make credit decisions.
Informational content
Blog posts, tips, and other content on the Site are for general information only and are not a substitute for an inspection by a licensed professional. Plumbing, gas, and electrical work can be dangerous. Any do-it-yourself work you perform is at your own risk. Always follow manufacturer instructions and local codes.
Text messages
If you text us or ask us to text you, you agree to receive messages about your service request, appointments, and invoices. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our Privacy Policy for how we handle your information.
Intellectual property
The Site and its content, including text, photos, graphics, logos, and the Buchanan Service Company name, are owned by Buchanan or its licensors and are protected by law. You may view and print pages for your personal, non-commercial use. You may not copy, modify, distribute, or use our content or trademarks for any other purpose without our written permission.
Reviews and submissions
If you send us feedback, testimonials, or photos, you give us permission to use them to operate and promote our business, without payment to you. We will not publish your full name or contact information without your permission.
Third-party links
The Site may link to third-party websites, such as review sites, social media, and financing providers. We do not control and are not responsible for their content, policies, or practices. Your use of those sites is at your own risk.
Disclaimer
The Site is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the Site, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.
Limitation of liability
To the fullest extent permitted by law, Buchanan and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or reliance on its content. This section applies to your use of the Site. Our responsibilities for services we perform are set out in the estimate, invoice, and any written warranty for that work, and nothing in these Terms limits liability that cannot be limited under applicable law.
Indemnification
You agree to indemnify and hold harmless Buchanan and its owners, employees, and agents from any claims, losses, or expenses, including reasonable attorneys’ fees, arising from your misuse of the Site or your violation of these Terms.
Governing law
These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law rules. Any dispute relating to these Terms or the Site will be resolved in the state or federal courts located in Guilford County, North Carolina, and you consent to the jurisdiction of those courts.
Changes to these Terms
We may update these Terms from time to time. When we do, we will post the updated version on this page and change the effective date above. Your continued use of the Site after changes are posted means you accept the updated Terms.
General
If any part of these Terms is found unenforceable, the rest will remain in effect. Our failure to enforce any provision is not a waiver of our right to do so later. These Terms, together with our Privacy Policy, are the entire agreement between you and Buchanan regarding the Site.
Contact us
Questions about these Terms? Contact us:
Buchanan Service Company
High Point, North Carolina
Phone: (336) 442-3856
Email: buchananservicecompany@gmail.com