Everyday repairs and the jobs nobody wants to tackle twice
Most of our work is unglamorous and urgent: something is leaking, something will not drain, or something quit working right before company arrives. We carry common parts on the truck so the majority of calls are finished in a single visit.
When a small plumbing problem is telling you something bigger
Plumbing rarely fails without warning. These are the signals worth a phone call before they turn into drywall repair:
If a pipe has actually burst, shut off the main and call us — we answer emergency calls around the clock, and getting the water off fast is what limits the damage.
How the visit actually goes
You show us what is happening. We confirm the real cause instead of guessing at the symptom.
A firm number before any work starts. If there are two ways to solve it, you hear both.
Drop cloths down, shoes respected. Most repairs are finished the same visit.
We test the repair with you, clean up completely, and explain what we did.
We quote the job, not the hour, so the number you approve is the number you pay. You will hear the price before we pick up a tool, and if we find something unexpected behind a wall we stop and talk to you rather than run up the bill.
Plumbing questions we hear every week
Do you charge to come out and look?
We give you a clear diagnostic and repair price before any work begins, and we will always tell you the fee situation for your specific call when you book, so there is no guessing when we arrive.
Can you fix it the same day?
Usually, yes. We stock common valves, cartridges, supply lines and fittings on the truck, so most standard repairs are completed on the first visit. Parts for older or specialty fixtures may take an extra day to source.
Do you work on older High Point and Greensboro homes?
Constantly. Much of our work is in established neighborhoods with galvanized steel, cast iron or polybutylene piping. We know how those systems fail and how to repair or repipe them without tearing your house apart.
What if the leak is inside a wall or under the slab?
We locate it before we open anything, using pressure testing and electronic leak detection so the access hole is as small as possible. See our leak detection page for how that works.
Are you licensed and insured?
Yes. Buchanan Service Company is a licensed and insured North Carolina plumbing and HVAC contractor, and has been family owned and operated since 1947.